One Haus Hospitality

Floor Manager

The Floor Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees.

Responsibilities:

• Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience
• Oversee and manage all areas of the restaurant and make decisions on matters of importance to the guest experience
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standards
• Ensure a safe working and guest environment to reduce the risk of injury and accidents 
• Complete accident reports promptly in the event that a guest or employee is injured
• Run successfully high-volume stores
• Help to create the systems, structure, and tools to support growth 
• Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do
• Possess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success. 
• Interview hourly employees: direct hiring, supervision, development and termination of employees
• Ensure positive guest service in all areas
• Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
• Share our love of great food and drinks

Skills:

• Mindful to guest needs, strong sense of urgency that can respond quickly 
• Eager to learn and grow with an expanding concept
• Self-disciplined, proactive, leadership ability and outgoing
• Ability to handle interruptions and distractions without losing focus on details
• Exceptional organizational and time management skills
• Effective communicator one-on-one or in front of large groups
• Knowledge of computers (MS Word, Excel)

Working Conditions

• Hours may vary if manager must fill in for his/her colleagues or if emergencies arise 
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion
• Work with hot, cold, and hazardous equipment 
• Operate phones, computers, copiers, and other office equipment

Education/Experience:

• 2-3 years’ of practical restaurant experience preferred
• BA/BS degree in hotel/restaurant management is desirable